LawTime — Voice Dashboard

At a glance — last 7 days LIVE

Calls received

6 in last 24h · 5 unique callers

Avg call duration

5:47

median 3:35 · total 156m

Voicemail rate

67%

18 of 27 calls landed in voicemail

Tool fires per call

1.3

36 tool calls across 27 calls

Intakes captured

[NOONAN INTAKE] urgent emails fired

Call volume + caller distribution

Recent calls — sortable, searchable

Click any column header to sort. Search box filters across all fields. Voicemail rows expand to show the AI summary.

Voicemail queue 18 items

Capacity model — projected steady-state PROJECTED

A firm-internal forecast for what this dashboard will show once Sam is the firm's primary inbound line — based on a 12-call/day baseline (current Noonan inbound mix). Replace with live numbers once 60-day rolling averages stabilize.

Calls per day (60d avg)

~360/month at steady state

Voicemail rate target

32%

below this, Sam is over-engaging; above, under-engaging

Tool fires / call target

2.4

log_intake + send_sms + (urgent_alert | transfer_vm)

Intake capture rate

18%

~2 new-client intakes/day at steady state

Booking link sent

24%

questionnaire-link in v3.21+ (currently raw booking link)

Questionnaire qualify rate

65%

% of questionnaire recipients meeting auto-qualify criteria (payment plan, employer, etc.)

Funnel — 100 inbound calls (projected) → John meeting

How to read this: Each step shows the rate at which calls move from one stage to the next. Numbers are firm-internal projections, not promises — they recalibrate as Sam takes more live volume and v3.21 questionnaire data lands.

Operational notes

v3.20b1 deployed 2026-05-02 15:36 UTC — opener cap 60→55, bridge-side tool-narration filter, silent-caller timeout (12s re-prompt + 30s voicemail handoff), voicemail-intent fires response.cancel first.

v3.20b2 backlog — bridge-owned confirmation turns (parser stack, intake_state machine, partial-intake commit, frustration detector, golden-transcript test harness). Will close cadence-violation + DOB-mishearing classes structurally.

Path B canonical — calendar_book removed; SMS booking link is the conversion mechanism. Future: questionnaire-link in front of booking-link with auto-qualification logic.

Three coordinated emails per call — [NOONAN CALL] (transcript + AI summary), [NOONAN CALL RECORDING] (full audio mp3), [NOONAN VOICEMAIL] (voicemail-bound calls only).

Voice — Sam (voice agent) call log